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London IT Support
We can provide your business or school with a fix price support contact. The average price of a support engineer is £40k pa, we can provide you with an engineer for a fraction of that cost for a minimum of 3 Hours Support per week. We will attend each week for a minimum period of three hours, or respond to a call-out within 8 working hours.
Here is a small sample of what we can provide:
• Workstation support
• Applications assistance
• Software installation
• Administration solution support
• Fault diagnosis and reporting
• Network server management
• Computer and peripheral repair
• Computer security advice
• IT / ICT advice
• Anti virus solutions
• Computer documentation
• Provide backup solutions
• PC Health checks
• IT purchasing
• IT suite installations
•Projector and smart board installs
Service Levels (Guidelines – To be agreed with the client)
Call priorities will be assessed on the impact of the various incidents on the work of the business, and will follow the general style outlined below:
|Impact on Business|
|Major systems failure with all work unable to proceed|
|Lesser impact with some activities unable to proceed.|
|Upgrades, installations, fixes to be carried out by arrangement|
Service Response Times
All response times will include the time taken by the Help Desk to process the call.
Service levels will be expected to follow the general style outlined below:
|Within 4 working hours|
|Within 8 working hours|
|Within 24 working hours|
DubITSolutions staff will use their best endeavors to ensure that our clients experience the minimum loss of time in the event of system failure or other difficulty. However, where demand exceeds the capacity of the service, the IT Services Manager will prioritise levels of urgency for the benefit of the service as a whole.
London IT Support Costs
We offer simple Maintenance Per Month Block Agreements. If these do not work for you then we will be happy to discuss further. These are blocks of discounted hours to provide clients with ongoing London IT support, as they require it. Clients can use their Maintenance Block Agreements to address any IT issues they have e.g. troubleshooting, analysis, or implementation. This ensures clients are not sold services or products they do not need or will not use.
The pricing schedule below shows blocks for 5, 10, 20 and 30 hours, all prices are + vat.
Our standard oneoff hourly rate is £55.00 + vat 8 hr response and our standard one off hourly rate for 4 hour response is £85.00 + vat.
A fixed fee of £145 per PC is available for repairs.
|Type of Maintenance||Cost of Block||Hourly Cost|
|5 pre-paid hours||£ 250||£ 50.00|
|10 pre-paid hours||£ 470||£47.00|
|20 pre-paid hours||£ 900||£45.00|
|30 pre-paid hours||£ 1260||£42.00|
If you would like further information on London IT Support then please get in touch today for a free consultation.
Projects that we have completed:
LAN/VLAN set up and administration (Inc Cisco switches/routers and printers)
Wireless network design and implementation
Cat5/Cat5e/Cat6 Network design, implementation and administration (inc Patching)
Laptop / Desktop / Server Build Break Fix (inc Lenovo/IBM/HP Laptops and Servers)
Microsoft :Windows 3.1x/ 95x/98x/ME/2000/NT/XP/XP Pro/Vista/7, Microsoft Internet Security and
Acceleration Server (ISA), Microsoft Operations Manager 2005 (MOM), Microsoft Windows Server Update
Services (WSUS), Microsoft NT, 2000, 2003 & 2008 Server, Microsoft desktop SQL server 2000/2005, Microsoft
Exchange 2000/2003/2007/2010 install and administration (all aspects)
Software: Solar Winds Network Monitoring utilising SNMP traps, Allot NetEnforcer bandwidth monitoring,
BTI Observer intelligent server room monitoring, Cacti MRTG network graphing, Red hat Linux Server install
and administration, Centos v4 & v5 Server install and administration, House-on-the-hill ITIL Helpdesk
Gnome User Manager (LDAP), Citrix: RAS Server & Citrix Meta Frame XP, Lotus notes 6.5 / 8.0.1 administration,
Watchguard firewall administration, Symantec: Anti virus server and client roll out, Ghost cast Server Install
and Deployment & Backup exec, Websense Web filtering, Landesk Management suite, Altiris Deployment
solution, Boarderware firewall, Watchguard Firewall including WAN setups, Safeboot encryption for client
pc’s/laptops, VMWare ESXI 3 & 4 Server Virtualisation, Hypervm with OpenVZ Web Server Virtualisation,
NetApp Fas2020 administration
Ranger Server installation and administration, Avaya VOIP Telephone System IP office 500, Cisco: Switch
administration, WLAN Access points configuration, Blackberry Enterprise Server
Wise Msi Creator, Funk Proxy, VNC, Microsoft Office 97/2000/2003/2007, Macromedia Dreamweaver MX/
v8.0, Fireworks, Flash Mx for web development, Adobe PhotoShop 7/8/CS/CS2, Swish Max,
Administer apache web server (LAMP) using Cpanel WHM (e.g. back up, Domain name parking/registration,
custom name server set-up and SSL certificate install), Plesk, Setting up MySql database’s for use with
helpdesks/forums/shopping carts/billing systems, FTP software : Flash Fxp, Cute Ftp, Filezilla, Ethereal
Significant Projects Completed:
Building base Windows XP/Vista/7 images for mass deployment for different sites
Managed and lead the Migration of Windows 2000 clients to Windows XP for over 1500 clients.
Migration of over 12 medium sized NT servers to Windows 2000, 2003 and 2008 respectively.
Repairing Windows servers from system state including repairing exchange databases.
Design, implementation and administration of active directory servers (inc WINS, DNS, DHCP, VPN`S, RADUS.
Logon scripts, VB scripts for printers, SQL, Clustering and multiple BDC`s) – Windows 2000/2003/2008 for
Design, implementation and administration of:
Microsoft exchange 2003, Exchange 2007
Implementation and administration of Altiris Deployment server. Including the setup of PXE server for
deployment to clients
Implementation and administration of Symantec Ghost server and creation of virtual boot partitions for clients
Implementation and administration of Symantec anti-virus server
Centos dedicated Linux web servers including hypervm for virtual servers
OpenVz dedicated servers and in turn virtual servers
Apple Mac deployment solution
Administration of Cisco switches, routers and wireless access points
MOM (Microsoft Operations Manager)
WUSU (Windows Update Server)
Design, implementation and administration of the company’s Website
Centos FTP server for group use for the transfer of large files
Design, implementation and VMWare Server Virtualisation
Implementation and administration of centos cpanel webservers
Implementation and administration of plesk windows 2003 webservers
Completed £850,000 London office move
Design, implementation of Blackberry Enterprise Server and handsets with Lotus notes connector