24×7 service desk

We are based in the UK however we can be your link to provide Offshore development, Cpanel Server Management + Monitoring  and fully your manage your project or hosting support 24×7 service desk. We have a team of offshore developers and techs waiting to work on your project and support your customers at a fraction of the cost. If you just have a single server that is managed then we can provide Cpanel Server Management + Monitoring for a fixed price monthly cost.

We have experts in .NET, JBoss , Apache, PHP, Ruby on Rails, Linux, WHM & CPanel, Plesk and much more.

Engagement Models

Co working: We would work with your existing admin and management team engaging on all levels. You may have a requirement for us to take care of your business out of hours or to have a resource available you can call on during busy times . Our professional team have excellent communication skills and work ethics and are more than capable of working with your internal team.

Partnering: We recommended this model for service providers and want a trusted partner with dedicated offshore resources. We function as an extension of your team.

Outsourcing: We would fully manage your support requirement and give you full access to our ticketing system and provide you with a strict SLA.

Pricing Models:

Resource based: We charge based on the no of dedicated resources assigned to your work

Server Based: We charge you per server to be supported

Ticket based: We can charge you on a per ticket basis and you pay a retainer per year and the cost comes out of that.

Tailored options: We can arrange a support structure that is appropriate for your business